When it comes to product life cycle, only one point is sure to either benefit or hurt any software – service and support. Regardless of how intuitive and simple a creator believes a program to be, there will be an astounding proportion of users unable to successfully navigate software program without the help of customer service and supplemental support options.

You start with supplemental support, the options contain interactive tutorials, support documentation in the form of help files, support forums and online communities, and live technical support. Finishing with service, customer service is important from making the sell off to keeping customers perfectly serviced that they continue making use of your product.

Service and support options

Many greats with the past have suffered very much from lackluster customer service and support. Subsequently, there have been businesses with superior companies pass away off from a combined insufficient service and support alternatives (not to mention the income from service contracts! )

As a result, the emphasis in the following paragraphs is a generalized overview of the different types of service and support that can be used to bolster the service and support of middle men users and end users. First and foremost, just about every program (even pacman and galaga in arcades) has to have some formal written documentation to support users.

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Although the vast majority of service and tech support calls could be eliminated by simply reading the documentation, there exists an immeasurable benefit of all the people who do actually find their answers within their program documentation without needing to communicate with customer service. Furthermore, support documents allows users to solve their particular problems worldwide, in the modern global economy without the need to stay up 16 hours for the magical “9-5 Monday through Friday” somewhere across the world.

Second of all, support forums on the net allow the “power users” to back up novices with your product, essentially providing free technical services for ecommerce software, mini-centers on a wide variety of topics that no amount of due diligence could possibly be reasonably expected to include in the official owners service manuals. One more service and supportive decision could be to implement online communities.

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