When it comes to product life cycle, only one thing is sure to either benefit or perhaps hurt any software — service and support. Regardless how intuitive and simple a creator believes a program to be, there will be an astounding proportion of users unable to successfully navigate software program without the help of customer service and supplemental support options.

Beginning with supplemental support, the options involve interactive tutorials, support paperwork in the form of help files, support forums and online communities, and live technical support. Finishing with service, customer service is essential from making the offer to keeping customers as good serviced that they continue employing your product.

Service and support options

Many greats from the past have suffered dearly from lackluster customer service and support. Subsequently, there have been firms with superior companies die off from a combined lack of service and support choices (not to mention the earnings from service contracts! )

As a result, the emphasis in the following paragraphs is a generalized overview of the many types of service and support that can be used to bolster the service and support of middle men users and end users. First and foremost, every program (even pacman and galaga in arcades) requires some formal written documentation to support users.

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Although the vast majority of service and tech support calls could be eliminated by simply reading the documentation, there exists an immeasurable benefit of all the people who do actually find their answers inside their program documentation without needing to communicate with customer service. Furthermore, support proof allows users to solve all their problems worldwide, in the modern global economy without the need to stay up 16 hours for the magical “9-5 Monday through Friday” somewhere across the world.

Additionally, support forums on the net allow the “power users” to guide novices with your product, essentially providing free technical support for ecommerce software, mini-centers on a wide variety of topics that no amount of due diligence could be reasonably expected to include in the state owners service manuals. Another service and supportive decision could be to implement online communities.

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