Distinct profile of the primary customers HBPR.2.5.1 of the service had possibly influenced the attitude of your case manager toward them and toward their informal caregiver and as a consequence, their representation of her function.Conclusion In French, the word case manager will not be well known that may be why individuals make their own representations of what could be its role. Furthermore, the PRISMA-France project consisted inside a kind of pilot study in which the aim of your research component was initial to analyze how the diverse participants (case managers, old people, informal caregivers) have an understanding of and adopt the service. Our outcomes show that the representations of case manager’s function are mainly influence by the analysis on the predicament produced by the various people involved. Case managers of focused on INF.0000000000000821 what they consider as their job: finding solutions destined to preserve the autonomy of old people today. Thus, becoming the confident of old people appears as a vital step so that you can represent them. Confronted using the situation, informal caregivers feel distraught and perceived the case manager because the 1 who could help and relieve them. Lastly, if a lot of from the old do not actually comprehend the case manager’s role, they are in a position to say they appreciate her presents and attention. Even if it is actually complicated to contain it within the evaluation of your effectiveness in the case management service that is necessary to take in into account in respect for the high quality in the interpersonal continuity and the advocacy mission. Analyzing the first representations of the case manager’s function during the implementation phase with the CM service is actually a needed step ahead of taking into consideration the effects of your services. If we wish to recognize the impact of your CM services, the implementation plus the good results of a case management model need to be evaluated concerning the earlier healthcare context plus the expectations of people concerned. The case manager’s strength is precisely his/her flexibility and versatility providing him/her the capacity to answer the complex wants in the old folks they accompany.Balard et al. BMC Health Services Research (2016) 16:Web page 9 ofAbbreviations CM: Case management; CPP: Comit?de protection des personnes; GP: General practitioner; PRISMA: Projet et Recherches sur l’Int ration des Services pour le Maintien de l’Autonomie Acknowledgements The authors would like to thank the National Foundation of Gerontology as well as the study partners at the Unit of Clinical Investigation of Paris Ouest, Professor Gilles Chatellier, Professor Pierre Durieux and Dr No Lucas. Funding The PRISMA-France pilot project was produced probable by the investment of national, regional, departmental and neighborhood partners at each and every from the 3 pilot internet sites (Paris 20th arrondissement, Haut-Rhin, Essonne). The authors also received monetary assistance in the French Ministry of Well being, the National Solidarity Fund for Autonomy as well as the fpsyg.2013.00735 Nexturastat A Independent Workers’ Social Protection Organization, with out which this project wouldn’t happen to be probable. Availability of data and material The data collected from the interviews within the current study aren’t publicly readily available on account of respect the privacy in the informants but anonymized interviews are accessible in the corresponding author on affordable request.